Consultancy has the Edge in Canada

Lean business consultancy Leading Edge has signed five contracts worth a combined $350,000 (€275,000) with clients in their Canadian territories.

Canadian ambassador to Ireland Loyola Hearn attended the unveiling of these contracts in the company’s headquarters in Cobh, Co Cork.

Leading Edge will advise food retailer Tim Hortons, Toyota dealerships in Canada, the Canadian Association of Pathologists, the Ministry of Health Alberta, and the Northern Health Authority on continuous business improvement processes.

Via its “Lean” business tools, the consultancy identifies and removes waste, which it defines as “activities that do not enhance the customer experience”. Originally a Toyota concept, Leading Edge now counts Toyota among its clients.

Leading Edge group chief executive Joe Aherne said: “Last year, we had a very good year in Canada, reaching the €1m in turnover there for the first time. We hope to double that next year. Tim Hortons, for instance, is one of the top five best known brands in the region, with over 3,000 cafés in Canada and Northern America.

“We have established ourselves at the forefront of the market there in the provision of continuous improvement particularly in the healthcare sector, and we have gained hugely in terms of our credibility and references.”

Leading Edge now has six staff in Canada, where its business is growing so quickly that company’s senior clinical lead, Jane Bishop, has just moved there with her husband and family. The other latest recruit will focus on generating new education sector clients.

Leading Edge Group continues to expand its support services for Northern Health Authority in British Columbia. It recently began standardising and improving processes across eight hospital pharmacies in the region.

Leading Edge Group is also developing Lean capacity within the ministry of health in Alberta through the delivery of training to employees.

Its Irish clients include many health service providers, as well as the Irish Blood Transfusion Service, Dairygold, Tipperary Co-op, Nualight and Roche Products.

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