FEXCO scoops major awards

Killorglin: FEXCO, the privately owned outsourcing provider, said it has achieved unprecedented success by winning three contact centre industry awards in Britain and Ireland.

The company and its employees also won eight other accolades by being highly commended, shortlisted or nominated in both industry awards.

Working in partnership with Bord Gáis Networks, FEXCO won the coveted Team of the Year award in Britain’s prestigious Customer Contact Association (CCA) Excellence Awards 2010 having won the best Overall Customer Contact Centre of the Year award last year.

The companies also collaborated to win this year’s Complaints Team of the Year award. FEXCO was highly commended for its work with Bord Gáis Energy in the same category and secured a highly commended Best Outsourcing Partnership accolade with Bord Gáis Networks. Two FEXCO team leaders were shortlisted for the UK’s Professional of the Year award.

Separately, FEXCO won the top Irish industry accolade, the Contact Centre of the Year award, together with Bord Gáis Networks in the Irish Contact Centre & Shared Services Awards 2010.