During the service, a JCB digger had to create a new burial plot for Alex Dickson, at Lambhill Cemetery in Glasgow, in October.
The 65-year-old’s sister, Phyllis Forbes, told the Scottish Sun that the coffin could only be partially lowered into the ground.
After two attempts to bury Dickson, the family and mourners were sent away in cars to another part of the cemetery, while workers dug a new plot.
Forbes told the paper: “It was so undignified. As we lowered Alex into the grave, his coffin suddenly would not go any further.
“It was only about halfway in and we had to pull him back up again. I couldn’t believe it.
“Saying goodbye once is heart-breaking enough, but having to do it three times is unimaginable.”
Glasgow City Council, which runs the cemetery, said the family would not be charged for the service.
A spokeswoman said: “We understand the distress felt by Mr Dickson’s family.
“Unfortunately, there are instances where ground conditions, and other factors, may have an impact on interments.”