Travel agent criticised for attitude to bereaved family

The parents of two children who died from carbon monoxide poisoning on holiday have welcomed a review criticising Thomas Cook’s treatment of the family following the deaths.

Bobby and Christi Shepherd, aged 6 and 7, died at the Louis Corcyra Beach Hotel, Corfu, when they were overcome by fumes from a faulty boiler during a holiday with their father and stepmother in October 2006.

Sharon Wood and Neil Shepherd, the children’s parents, said the report into Thomas Cook’s customer, health, safety, welfare, and crisis management was “a move in the right direction and the next step in what has been a long, hard fight for justice”.