Letter to the Editor: CEO of Nursing Homes Ireland responds to the public's concerns

The National Standards for Residential Care Settings for Older People in Ireland stipulate that every nursing home must, by regulation, have a complaints procedure that is accessible

Clear procedure in place to support nursing home residents. Picture: PA

I refer to your article (Irish Examiner, August 10, 120 concerns raised over Cork nursing homes’ and want to inform your readers of the process, for people who may have concerns about nursing-home care.

There is a procedure to support resident representatives, and residents, with any complaints or concerns they may have.