Airline apologises but says it’s not their fault

I REFER to the letter from Garret M Greene regarding Aer Arann (Irish Examiner, October 25). On behalf of the airline, I would like to apologise to him for the inconvenience caused during his recent travel experience with us.

A member of our customer relations team has contacted Mr Greene with regard to the issues raised in his letter.

However, I would like to point out that aircraft parking positions at Cork airport are decided by the airport authority, and not the airlines. We are aware that one of the remote parking positions results in a 550 metre walk for passengers to the aircraft. This is particularly inconvenient in wet weather.