Airline apologises but says it’s not their fault

I REFER to the letter from Garret M Greene regarding Aer Arann (Irish Examiner, October 25). On behalf of the airline, I would like to apologise to him for the inconvenience caused during his recent travel experience with us.

A member of our customer relations team has contacted Mr Greene with regard to the issues raised in his letter.

However, I would like to point out that aircraft parking positions at Cork airport are decided by the airport authority, and not the airlines. We are aware that one of the remote parking positions results in a 550 metre walk for passengers to the aircraft. This is particularly inconvenient in wet weather.

We have petitioned the board and management of Cork airport for some time now to facilitate our passengers by allowing our aircraft to park closer to the terminal building. As yet, they have not accommodated this request.

We continually strive for service improvement and are particularly proud to have received the ERA Bronze Airline of the Year Award 2005 for the second year in a row.

We will continue to appeal to Cork Airport Authority to resolve this issue.

Micheál O’Callarain

Marketing Manager

Aer Arann

The Atrium

Terminal Buildings

Dublin Airport