Terry Prone: Further reputational damage to the Royal Mail as it fails to deliver

You might think, looking at the Royal Mail, that, having caused itself such massive brand damage, it would concentrate on doing everything by the book. But no

Britain’s ‘Daily Telegraph’ newspaper reported that Royal Mail postal deliverers say they were instructed by management to falsify records.

"Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds."

As a mission statement, you must admit, it knocks the hell out of the usual guff about striving for excellence.