Terry Prone: How managers should handle long queues to keep passengers happy 

A lesson emerging from the Daa controversy is that even a great spokesperson may not be enough to solve all problems

A reality that all customer-facing organisations need to grasp is that communication does not start with a great spokesperson but face-to-face with customers. Picture: Leah Farrell

It’s this coming Wednesday, not the weekend. Certainly not a bank holiday weekend. Dublin Airport will be grand. Won’t it?

I have to hope so because, midweek, I fly to Rome to deliver training courses. However, after the weekend, things are looking reasonably good. Fingers crossed because today is the most problematic.