Bailed-out banks have no regard for customers

When huge amounts of of tax-payer money was poured into our banks we were told we were all share-holders.

So, as part-owner and long-time customer of those banks, I’m insulted by how I am being treated. My local branch has been revamped: when you enter, you see a row of machines and not a human face in sight. Only one teller at a time can serve customers. One morning this week, I stood in a queue, and with no teller available for 15 minutes and no apology from anybody.

Later that day, I phoned the credit card section of that bank and was left holding for 20 minutes, listening to a machine apologising for keeping me waiting. I refuse to accept this de-humanisation in the name of progress and will continue to look for proper customer service.

With banks treating their customers so off-handedly, it is clear that they do not want any human contact whatsoever. Is it little wonder the people of Ireland have lost all faith in them?

The next time they come looking for another bail-out, which they inevitably will as they have learnt nothing from past disasters, I will be in the front line of the protest marches.

Tom Lyons

Willow Park

Clonakilty

Co Cork