Judge people on how they act — not on what you assume they think

I MISSED out on a gig recently. Lost a neat little bit of business.

A management bloke wanted to send one of his team to me for training. Because she’s such a problem. It’s not that she doesn’t meet targets.

She does. It’s not that she doesn’t manage her people. She does. It’s not that she turns up late or drunk. She doesn’t.