Just because he’s a nice guy doesn’t mean Wallace should escape blame

MY first job after leaving college was in customer service, listening to people ranting and raving down a phone line for most of the day.

Occasionally, and usually for the most trivial of reasons, a particularly incensed customer would call and proceed to loudly berate me at glass-shattering decibels, necessitating the use of my emergency get-out-of-jail excuse, which I deployed in desperation if the usual bland platitudes fell on deaf ears.

“I’m not going to try to defend the indefensible,” I’d simper, whenever I could get a word in edgeways.