Law Society should have a better system for dealing with complaints

AS someone who felt compelled to make two complaints to the Law Society in the past six years, I found the feature article by Eamon Murray, president of the Southern Law Association, a bit unreal (‘Legal profession deserves respect’, January 8).

Mr Murray claims in his penultimate paragraph that “the vast majority of complaints are rectified by a telephone call”.

Sadly, this was not my experience.