Many call centres in need of attention

WE’VE all had bad experiences with contact centres and call centres (Irish Examiner, September 18).

My own worst case was with a British internet service provider who left me in an automatic queue when all the agents clocked off at 5.30pm.

However, the reality behind these centres is not always evident, unless you’re either in the business or working with it. Some are the modern-day versions of sweatshops and have greater than 100% employee turnaround in a year.