Recorded voices offer passports to nowhere

I APPLIED for two passports at a post office in Dungarvan where I was told that for an extra fee of €12, I would have them returned in 10 working days.

I was told also that my receipt contained a number I should ring in case there were any hiccups. After 11 days had passed I became anxious, so I rang the Cork passport office at the number printed on my receipt.

I was greeted by a recording which gave me a few options. I selected one.