Virgin tells court persuading customers not to switch is 'non-hassling' activity

Regulator ComReg claims Virgin is not complying with regulations because it says the provider's process for switching acts as a disincentive

ComReg is also seeking that Virgin amend its terms and conditions so customers do not have to serve a 30-day notice period before switching and that no notice period should apply at all.

The telecoms regulator cannot direct Virgin Media to stop offering deals to customers who want to cancel and switch their broadband and TV services because the way in which it is done is a "non-hassling" activity, the High Court heard.

ComReg claims Virgin is not complying with Universal Service Regulations because it says the provider's process for switching acts as a disincentive.