Nearly 90% of people calling Samaritans have suffered mental health challenges

Data from Samaritans showed that emotional support calls lasted an average of 28 minutes while it had 6,800 calls diverted to its service from five other helplines when they are closed. File picture

Almost nine out of 10 (88%) people who called Samaritans experienced mental health challenges, and were reaching out when other services were not available, the charity has said.

Releasing a report on its work last year, Samaritans said it continued to act as a lifeline for many struggling to cope as it answered 50 calls an hour in 2024.