'Volume and frequency of price increases' drive record rise in complaints to energy regulator 

The Commission for Regulation of Utilities said that there was a notable increase in contacts from customers of Iberdrola, Pinergy, and Prepay Power. File Picture: Pexels

The energy regulator had a 90% increase in consumers making contact to complain about their electricity and gas suppliers in the second quarter of this year, with concerns about billing and accounts “heightened by the ongoing energy crisis”.

Billing and account problems continued to drive the largest percentage of issues brought to the Commission for Regulation of Utilities (CRU). “Customers were unhappy with the volume of and frequency of price increases," the watchdog said.