Refusal to explain nursing home resident's injuries among record number of public service complaints

The report also highlights individual cases, including a nursing home that would not give a written explanation to a family after a resident with dementia was found 3km from the home with facial injuries.

A record number of complaints have been made to the Ombudsman about public services, with a significant increase in concerns raised about local authorities.

The latest annual report from the Ombudsman, Ger Deering, also shows people lodging complaints about the Passport Service - mostly over delays processing first-time passport applications, with the issue persisting in 2022.