Misled energy customer who fell into €500 arrears has complaint upheld

The CRU has warned consumers of a large influx of complaints related to 'fixed-price contracts'. Picture: Peter Byrne/PA

An energy customer who said she was misled over what the price of her bills would be before falling into arrears of €500 had her complaint upheld by the Commission for the Regulation of Utilities (CRU).

The CRU has warned consumers of a large influx of complaints related to “fixed-price contracts”.