Number of people calling adult literacy helpline soars during the pandemic

In Ireland, it is estimated that one in six of the adult population aged 18-65 are at or below level one on a five-level literacy scale. File Picture: iStock

The number of people availing of a freephone service from the National Adult Literacy Agency (NALA) has soared over the last year. 

NALA says it received an additional 1,000 calls in the past 12 months — a 44% increase on the previous year’s total.