Record 130,000 calls to Tenancies Board in 2016

The Residential Tenancies Board (RTB) responded to a record number of queries from landlords and tenants in 2016 with staff dealing with over 130,000 calls, writes Conall Ó Fátharta.

According to the 2016 RTB annual report, it dealt with 130,396 calls, compared with 117,622 in 2015 — an increase of 10.2%. The average daily call rate was 522. The group got over 51,000 email queries — up 5.5%.