70% of calls to Childline last year were answered

Seven out of 10 calls made to Childline last year were answered and by someone trained to listen and understand young people, it has emerged.

While 30% of calls to Childline were unanswered, some children call the services two or three times before hanging up, or make silent calls because they are not ready to speak.

The response to calls to the ISPCC’s listening service for children and young people compares very well to the European average of 33%.