Commission for Energy Regulation only investigated 19 Irish Water complaints

Irish Water has been investigated by the industry watchdog in relation to 19 “complex complaints” by customers over the past year.

The Commission for Energy Regulation has described the level of complaints as “low” since it assumed the role of independent regulator of water services in October 2014.

However, the CER said the low volume of complaints may also reflect the fact that its role as regulator of Irish Water remains relatively unknown to Irish Water customers.