28% rise in complaints about taxi services

The ease with which complaints can be made is behind the rise in taxi-related complaints lodged with the National Transport Authority (NTA), the Irish Taxi Drivers’ Federation has claimed.

President Joe Heron was responding to figures which show the number of complaints lodged with the NTA against taxis by the public last year soared by over 28%.

Mr Heron said the main factor behind the increase in complaints “is that it is now so easy for members of the public to make complaints by going online”. He said a “huge numbers of the complaints are spurious”.