Eircom customers face backdated pay demands

Tens of thousands of Eircom customers are to be sent demands for backdated payments of hundreds of euro due to a billing error.

The company explained that due to a system error related to the implementation of the Single Euro Payments Area initiative, up to 30,000 customers did not have all or some of their monthly direct debit payments taken from their bank accounts for the phone, broadband, and television service since January.

However, customers received their bills as normal, stating that the direct debits had been paid.