28% of standard post ‘undelivered by next day’

MORE than a quarter of standard items posted failed to reach their destination within one working day last year, a report on the annual performance of An Post has shown.

The report by the Commission for Communications Regulation (ComReg) shows the postal service under-performed in some key aspects of its delivery service, with customers in Dublin receiving a “a substantially inferior level of service”.

However, the results were disputed by An Post, which insisted that its internal monitoring system showed an overall performance level “in excess of 90%”.