MAKING CENTS: Small Claims Court is an avenue to achieve redress without hefty costs

As a consumer, it is important to know what to do and where to go when things go wrong, writes, Grainne McGuinness.

Despite our best efforts at research and shopping around, there will be times when we are let down.

Be it a purchase not working (or not arriving if bought online), poor workmanship or disputes about deposits, how do you react if you believe you have been badly treated?