Working Life: Josephine Griffin, patient liaison officer

I visit patients on the wards to see how their stay in hospital is going and this is at the core of what I do.

8.30-9am

Although I’ve worked in Mercy University Hospital Cork for 26 years, my current role is a relatively new one which I took up 20 months ago. It’s designed to improve patient experiences and outcomes by listening to how they fared during their time in the hospital. I assist the deputy CEO in responding to patient queries and I deal with individual patient matters through the office of the CEO.