Richard Hogan: Why I gave a store manager a dressing-down

Modern life can throw up frustrations, but the solution is never to be rude and ill-mannered

'We will all be inconvenienced, from time to time. Maybe surrender to it.' File picture: iStock

I was standing in a queue recently, the girl serving behind the counter couldn’t have been more than 17. Obviously working a summer job to get some money. Admirable.

She wasn’t moving through the customers with ease. It was clear she was struggling with the change and the cash register.