Special investigation: creche complaints

KEPT IN PUSHCHAIR

* A mother complained that when she came to pick up her three-year-old daughter earlier than usual, one of the service operators said she would bring her daughter out. But the mother followed her in and found her daughter strapped tightly into pushchair by straps at top and bottom. The child was crying hysterically, sweating and had red patches on her face.

Mother asked the operator why her daughter was in a pushchair and the operator said she asked to be put in and when a child is upset, it calms her down. The mother felt is was not the first time the daughter was put in a pushchair and said her daughter never asks to be put in a pushchair. She removed her daughter from the creche.