M&S resumes click and collect in UK but Irish orders remain paused

The 141-year-old M&S stopped taking orders through its website and app in April after a "cyber incident"

The M&S website displayed on a mobile phone, informing customers that online orders are paused. 

British retailer Marks & Spencer has resumed taking click and collect orders in the UK for clothing after a 15-week hiatus following a cyber hack and data theft - but Irish click and collect is not yet back up and running.

The 141-year-old M&S stopped taking orders through its website and app for clothing and home deliveries and collection from stores on April 25, three days after disclosing it was managing a "cyber incident".

It resumed taking online orders for delivery on June 10 but click and collect services, which allow customers to order items online and pick up in stores, had remained suspended.

M&S's website said on Monday that click and collect had resumed in the UK. However, the company's website continues to display a message saying Irish click and collect orders are paused. "Products remain available to browse online and stores are open," a message on the retailer's Irish website said.

In May, M&S forecast the hacking of its systems would cost it about $300m  (€346m) in lost operating profit in its 2025/26 financial year, though it hopes to halve the impact through insurance and cost control.

As part of its management of the hack and data theft, M&S took other systems offline. That reduced both clothing and food availability in stores, further denting sales.

Rivals, such as Next in clothing have been beneficiaries.

M&S chief executive Stuart Machin told investors in early July the group would be over the worst of the fallout from the incident by August.

Shares in M&S are down 12% so far this year.