Ryanair marketing chief Kenny Jacobs to leave company

Jacobs was the architect of the airline’s ‘Always Getting Better’ drive to improve customer service

Ryanair Chief Marketing Officer Kenny Jacobs, who spearheaded the airline’s drive to improve customer service, is to leave his position after six years at the end of April to pursue other challenges, he told Reuters on Monday.

Jacobs, a Cork native who joined Ryanair at the start of 2014, was the architect of the airline’s ‘Always Getting Better’ drive to improve customer service and was charged with overhauling the company’s web site to adapt to individual customer preferences.