BA boss Walsh issues video apology to passengers

British Airways’ strike-hit chief executive Willie Walsh has personally apologised to passengers in a video message.

Sat, 20 Mar, 2010 - 11:21

British Airways’ strike-hit chief executive Willie Walsh has personally apologised to passengers in a video message.

Posted on BA’s official website and on YouTube last night, the recording assured customers that staff replacing striking cabin crew over the weekend had been trained “up to and beyond” the required standards.

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