Only 49% of staff think BA offers value for money - survey

Fewer than half of British Airways’ employees reckon the airline offers value for money, it was revealed today.

And only 31% of BA staff are satisfied they have the tools and equipment to do a good job.

Also, the number of employees likely to recommend BA products to people outside the airline has dipped to 56%, while only a third of staff are satisfied with the way departments are led and managed.

The figures came in an employee opinion survey carried out in March and published in this week’s staff newspaper British Airways News.

The survey showed:

:: Fewer than half of employees – 49% – agreed that the airline offers value for money, a fall on the figure in a previous survey in September 2006

:: Satisfaction with having the tools and equipment to do a good job fell 8% to 31%

:: Satisfaction with the way departments are led and managed was up 2% to 34%

:: The proportion of staff agreeing managers are motivating rose 7% to 36%

:: The number wanting to get involved in the business rose 4% to 47%.

In British Airways News, engineering director Garry Copeland, a joint sponsor of the survey, said: “These are mixed results but it is good to see some progress being made.

“The airline has faced a number of major challenges over the past six months that have affected our customers’ experiences with us and have clearly affected our staff’s opinions and perceptions.”

He went on: “We are absolutely committed with the help of all our staff to improving the basics and brilliance of BA’s service to customers.

“Along with the changes we committed to after the last survey, I believe this will significantly improve the opinions and perceptions of our customers.”