NI banking customers urged to challenge charges

Customers in the North should challenge their banks over high charges, the North's Consumer Council says.

The council is urging unhappy account holders, who feel they have been overcharged by one of the four big local banks, to take their case to the small claims court.

Eleanor Gill, chief executive of the council, is appealing for anyone overcharged for going into unauthorised overdraft or other banking services to contact them.

The council is also willing to help customers who want to take their case to the small claims court.

“The council is looking at the overall issue of all the charges within the banking system,” she said. “If people think they have been overcharged contact us now, let us know what is happening and get in to your bank and challenge these charges.

“If you wish to take this one step forward and go in to the small claims court then we will give you the help and support and assistance to get you to that stage.”