The UK City watchdog has fined Allied Dunbar, a unit of Zurich Financial Services, £725,000 (€1.07m) for ''serious flaws'' in the way it has handled mortgage endowment complaints.
The FSA said it identified flaws in the company's procedures for handling mortgage endowment complaints, which "exposed a large number of its customers to potential loss", between May 2001 and April 2003 .
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