Consumer confidence conference planned on March 15

An EU consumer confidence conference is set to be held in Dublin Castle on March 15 to coincide with European Consumer Day.

An EU consumer confidence conference is set to be held in Dublin Castle on March 15 to coincide with European Consumer Day.

The EU commissioner for health and consumer protection, Mr David Byrne, will open the conference, which is titled: "Building Consumer Confidence in the European Online Marketplace".

Roger Briesch, Chairman of the European Economic and Social Committee, will be an opening speaker at the one day conference.

The Tánaiste, Mary Harney commented: "The aim of the conference is to highlight the issues which affect consumer confidence across the European online marketplace and to ascertain and discuss models or proposals which would help to raise confidence levels."

Other speakers at the conference include the current chairman of the Organisation for Economic Cooperation and Development (OECD) Consumer Policy Committee, Mr Mozelle Thompson, Director at the Health and Consumer Protection Directorate in the European Commission, Mrs Agne Pantelouri, Mr Hugo Bottelier, Vice President of Visa EU and Mr Dermot Jewell of the Consumers’ Association of Ireland.

The conference has been organised by the Department of Enterprise, Trade and Employment with the support of the European Commission and the European Economic and Social Committee.

The Conference marks the launch of the new European Consumer Centre's (ECC) Report entitled "The European Online Marketplace Consumer Complaints".

The results of this report echo the findings of other studies - non-delivery and defective products were cited as recurring problems.

In addition the ECC discovered emerging trends, such as problems associated with internet auctions and the opening up of a worldwide e-commerce market place with increasing complaints regarding transatlantic purchases.

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