QMS installs Banking 365 complaints system

Irish CRM company QMS has installed Respond, a complaints handling system, for use in the customer care department of Bank of Ireland’s direct channel division, Banking 365.

This division handles customer complaints streamed through its call centres in Dublin and Kilkenny.

Respond provides a framework for Banking 365 to log and track complaints.

QMS is based in Sandymount, Dublin, and is involved in software development, sales and marketing. It is the developer of Ulysses CRM, its main product. QMS is also the sole Irish supplier of the US/IT helpdesk/asset management product – Intuit/Blue Ocean’s track-It! 5.0.