QMS installs Banking 365 complaints system

Irish CRM company QMS has installed Respond, a complaints handling system, for use in the customer care department of Bank of Ireland’s direct channel division, Banking 365.

QMS installs Banking 365 complaints system

Irish CRM company QMS has installed Respond, a complaints handling system, for use in the customer care department of Bank of Ireland’s direct channel division, Banking 365.

This division handles customer complaints streamed through its call centres in Dublin and Kilkenny.

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