WCI awarded IITT support centre accreditation

WCI has been awarded the UK Institute of IT Training's Technical Support Centre Accreditation. Technical support centres offer remote users solutions to often-inexplicable technical hitches.

The support analysts need to use their expertise to solve a variety of problems, not least calming down irate users.

WCI is a provider of business transformation services to many of industry's leading companies. Its mission is to create lasting change for its clients through web-enabled processes.

It has combined expertise in consulting and technology. With 350 staff, WCI has offices across Europe, including one in Ireland, and in the US. Its client list includes Microsoft, CSFB, the NHS and Guinness.