Performix gets positive comment from new report

New analysis from Frost & Sullivan "Strategic Benefits of Improving Agent Performance" reveals that agent optimisation technologies achieved revenues of £239m (€390m) in 2001.

"Performix Technologies is capitalising on this opportunity by employing a unique approach to employee performance with its Emvolve Performance Manager solution," says Frost & Sullivan

Research Director Alpha Shah. Frost & Sullivan's research has indicated that agent optimisation is a top priority among contact centres of all sizes and across all industries.

Now this is even more important because of the emergence of new multimedia technologies, the economic downturn and increased competition rising from e-commerce.

Shah also said that with Emvolve, Dublin company Performix has enabled contact centres to overcome issues first by making goals and targets clear.

Frost & Sullivan is a global provider of strategic market consulting and training.