Airline service under scrutiny

Up to Michael O’Leary’s rebirth as a proponent of customer service a few years ago there were many reports on how his company Ryanair dealt with customers who had occasion to complain.

However, as far as I can recall, there were never any complaints about people being physically turfed off planes because Ryanair had overbooked, or needed seats for staff.

Unfortunately, earlier this week, United Airlines in the US, was guilty of doing exactly that on a flight from Chicago to Louisville in Kentucky.