The customer always pays when regulators impose fines on firms

One of the issues that continue to annoy us is the variability of the quality and the speed of internet connections, writes Paul Mills. 

We are sold a particular package offering specific download and upload speeds and bandwidth but we seem to have ongoing problems getting what we have been led to believe we were paying for. Indeed, oftentimes the providers will sell us a package that they know that they cannot deliver at all or on a sustainable basis.

Invariably, when we complain, the providers offer excuse after excuse. In some cases, they will even charge us for putting us back on to our old package if we haven’t complied with the terms of the package.