£4.6m fine for phone giant Vodafone

Britain has fined Vodafone a record £4.6m (€5.15m) for “serious and sustained” customer failures, including not updating accounts when mobile phone users topped up their credit to make calls.

Vodafone, the world’s second-largest mobile operator, also failed to act quickly enough to identify or address the problems, the regulator said, which stemmed from a move to a new billing system.

Some 10,452 of the mobile phone giant’s pay-as-you-go customers collectively lost £150,000 over a 17-month period between the end of 2013 and April 2015.