Ulster Bank’s woes continue as latest glitch hits customers

Ulster Bank’s litany of glitches continued yesterday after a delay putting files through a system overnight meant that payments were not processed to a number of customers.

Ulster Bank told customers on its Twitter feed @UlsterBank_Help that it was aware of the problems and that customers would be compensated for any losses.

A spokeswoman said the bank did not yet have details of the scale of the problem, but said it was only affecting customers in the Republic.

A spokesperson for the bank said that they would make sure that all payments went through to affected customers.

“Some files were delayed through our payment system overnight and these payments have now been made. We apologise for this delay and if any customers have been left out of pocket, we will put this right,” the spokesperson said.

The Central Bank said that it was not unreasonable for customers to expect uninterrupted service. The bank said it had been in contact with Ulster Bank and encouraged customers to do the same.

“Customers have a legitimate expectation of high-quality, uninterrupted services. The Central Bank expects all firms to have adequate systems and controls in place and where issues that impact customers arise they should be addressed and rectified urgently.

“The Central Bank expects firms to communicate clearly and promptly with affected customers when an incident occurs, including details of the impacted service, alternative access to services (where relevant) and an undertaking that identifiable loss will be remediated,” a spokesperson said.