AIB to refund customers after IT glitch

AIB is the latest Irish bank to be hit with a technical problem with up to 80,000 customers affected by a glitch with its point-of-sale terminals.

The bank said it became aware on Wednesday that some customers who used their cards at AIB Merchant Services (AIBMS) point-of- sale terminals on Jan 14, may have been debited twice for the transaction. The merchants in question were also credited twice for these transactions.

“AIBMS transactions are processed by First Data Inc and this error in posting was as a result of a technical issue in First Data’s processing facility in Germany,” said AIB in a statement.