Thorn in the flesh of financial institutions

Financial Services Ombudsman Bill Prasifka is a man with a mission.

A bill to give him the power to name and shame repeat offenders is on its way, but he wants more — a system that identifies poor performers, he tells Kyran Fitzgerald

The Financial Services Ombudsman has been a thorn in the flesh of the country’s financial institutions for some time now, but do the scratches really run deep enough to persuade our banks and insurance companies to change their ways?