Pensions ombudsman calls for ‘clearer communication’

PENSIONS ombudsman Paul Kenny has called for clearer communication between pension scheme managers and members, in a bid to resolve disagreements more swiftly.

Acknowledging 2011 as “another tough year for pensions and investments”, Mr Kenny said “not every pension-related complaint has to go to determination stage, and early intervention can sometimes help to prevent the escalation of a difficulty”.

“Those managing pension arrangements should ensure that the information they provide to members is clear, correct and can be relied on.