Record entry for call centre awards

A RECORD number of entries were submitted for this year’s Irish Contact Centre Awards, run by the call centre management association.

The submissions to this year’s awards was 40% higher than previous years.

This is the 11th year of the awards. Contact Centre Management Association chairman Maurice Whelan said: “Not only have we received a record number of entries for this year’s awards, but the standard has been equally impressive.”

The sector is expected to double its employment levels between now and 2010. The winners will be announced in November.