Eircom outsources call centre with 200 staff

EIRCOM is to take 200 staff off its payroll through an outsourcing deal with a British call centre operator

Staff at the company’s Dublin-based telesales operation will join the Capita group, a publicly-quoted British company that provides outsourcing and administrative services for public and private sector bodies.

The centre makes outgoing sales calls to customers to encourage them to take up extra Eircom services to add to their basic fixed-line package.