Regulator suspends parcel phoneline

THE regulator of premium rate phone services has suspended a service operated by a Dublin parcel delivery business following complaints from the public.

RegTel shut down a 1580 number operated by Parcel Plus for an alleged breach of the regulator’s code of conduct governing such services.

Members of the public complained to RegTel and the Consumers’ Association of Ireland (CAI) after they received postcards inviting them to call Parcel Plus to arrange delivery of a parcel. The calls were charged at €1.90 per minute and lasted more than five minutes.